Terms of Sale
Last Updated: January 15, 2025
Token Packages & Pricing
MedWira offers token-based access to our AI-powered personal health assistant service that provides fast, trustworthy answers to your health, medication, and wellness questions. All prices are in Malaysian Ringgit (RM) and include applicable taxes.
Starter Pack
- ✓50 AI health consultations
- ✓~2-3 months usage
- ✓Instant activation
Standard Pack
- ✓200 AI health consultations
- ✓~6-8 months usage
- ✓Best value per token
Premium Pack
- ✓500 AI health consultations
- ✓~12-18 months usage
- ✓Maximum savings
Purchase Process
Payment Methods
We accept the following via Stripe:
Credit Cards
Visa, Mastercard, Amex
Debit Cards
All major banks
Online Banking
FPX for Malaysia
Digital Wallets
Where available
Order Confirmation
- →Verified account required (Google/Facebook OAuth)
- →Email confirmation sent upon successful purchase
- →Tokens added instantly after payment
- →Secure processing by Stripe
Token Usage & Validity
⚡Usage
- • Each AI health consultation = 1 token
- • Tokens never expire (while account active)
- • Instant deduction upon consultation
- • Includes medicine analysis, health advice, and wellness guidance
🔒Restrictions
- • Non-transferable between accounts
- • No cash value - cannot be exchanged
- • Forfeited if account closed
AI Health Assistant Service Terms
By purchasing tokens, you agree to the following terms regarding our AI health assistant service:
🤖AI Service Scope
- •Health Consultation: AI-powered health advice and wellness guidance
- •Medicine Analysis: Drug identification, interactions, and safety information
- •Multi-language Support: AI responses in 10 Southeast Asian languages
- •Personalized Service: Tailored health information based on your queries
⚠️Important Service Limitations
AI Limitations
- • AI responses may contain errors
- • Not a substitute for medical professionals
- • Cannot perform physical examinations
- • Information may be outdated
Usage Requirements
- • Must provide accurate health information
- • Cannot abuse AI for inappropriate queries
- • Responsible for health decisions made
- • Must seek professional help when needed
Critical: Tokens purchased provide access to AI health consultation services. All AI responses are for informational purposes only and should not replace professional medical advice. You are responsible for all health decisions made based on AI responses.
Refund & Cancellation Policy
IMPORTANT REFUND POLICY
All token purchases are FINAL and NON-REFUNDABLE
Once tokens are added to your account, they cannot be refunded, even if unused. This includes tokens used for AI health consultation services.
Exceptions (Refunds MAY be considered):
- ✓Duplicate charges due to technical error
- ✓Tokens not credited within 24 hours of payment
- ✓AI service unavailability for extended periods (7+ days)
- ✓AI responses consistently failing to meet quality standards
- ✓Fraudulent or unauthorized transactions (with proof)
To request a refund: Contact billing@medwira.com within 7 days of purchase with transaction details.
Referral Program
Earn Free Tokens!
Invite friends and both of you get rewarded
Referrer Reward
30 Tokens
For each successful referral
New User Bonus
30 Tokens
For signing up via referral
- •No limit on referrals
- •Tokens credited within 24 hours
- •Referral must create account & verify via OAuth
Taxes & Fees
💰 Pricing Includes Taxes
All displayed prices include applicable Malaysian taxes (SST/GST as required by law).
🔒 No Hidden Fees
Stripe payment processing fees are absorbed by MedWira. You pay only the displayed price.
🌍 Currency
All transactions in Malaysian Ringgit (RM). International users may incur bank conversion fees.
Service Availability & Changes
MedWira reserves the right to:
- •Modify token pricing with 30 days' notice
- •Adjust token allocations (existing tokens unaffected)
- •Discontinue packages (existing tokens remain valid)
- •Offer promotional pricing or discounts
✓ Grandfather Clause: Tokens purchased before pricing changes retain original value
Future Subscription Plans
MedWira may introduce subscription plans in the future. Current token purchases are one-time payments and do NOT constitute recurring subscriptions. Any future subscription offerings will be subject to separate terms.
Billing Disputes
If you believe there is an error in your billing:
- 1.Contact billing@medwira.com within 30 days
- 2.Provide transaction ID, date, and issue description
- 3.We investigate and respond within 5 business days
- 4.Valid disputes receive refund or token credit
Note: Chargebacks without contacting us may result in account suspension
Promotional Codes & Discounts
🎟️ Subject to specific terms & expiration
🚫 Cannot combine with other offers
1️⃣ One-time use per account
⚡ MedWira reserves right to revoke fraud
Payment Security & Privacy
PCI DSS Level 1
All payments via Stripe (highest security certification)
No Card Storage
MedWira does NOT store credit card information
Encrypted Transactions
All payment data encrypted using TLS/SSL
Health Data Privacy
Health information processed during AI consultations is protected per our Privacy Policy
Data Processing
Purchase data and health consultation logs are processed securely for service provision
Contact & Support
For billing, payment, or sales inquiries:
BY PURCHASING TOKENS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THESE TERMS OF SALE.
These Terms of Sale supplement our Terms of Service and Privacy Policy.
Have Questions?
Our support team is here to help with any inquiries about our policies.
Contact Support